There are two ways to register for an Encore Experience program. We recommend that you register by clicking the "Register Now" link located on your trip's home page. Alternatively, you can register using our paper form which you can find in our Download Center, however, you will need your host's last name and group ID.

Each traveler needs to have their own individual account. Encore books flights (if applicable), hotel reservations, and entrances from the information in the account. Therefore, it’s important the full name on the account matches the traveler's passport/birth certificate and all details are up to date (passport numbers, address, etc.). If you would like to make sure family members room together, please contact us at accounts@encoretours.com. Please have your account ID ready or include it in your message.

Thank you for traveling with us again! Unfortunately, participants need a new account for each individual trip.

No, you have until 130 days prior to departure to finalize your protection plan. We recommend upgrading to our Ultimate-Plus or Ultimate plans that were designed to provide you complete peace of mind. Learn more about Encore's protection plans.

Encore Experiences offers passengers flexibility in their flight arrangements, however, it's important to note that each of our programs have different flight options depending on the arrangements made by your Guest Host. While some Encore Experience programs include roundtrip airfare, others are designated as No Air Fare (NAF). These are land-only packages, and you will be responsible for arranging flights on your own and joining the group at the hotel.

If your program does include flights, you may also choose our “Alternate Return” option which allows you to depart or return from different gateways. Please visit our website to learn more about the alternate return process..

Encore offers two types of payment plans: Automatic Payment Plan and Manual Payment Plan. More time to pay, no deadlines to remember, flexible payment options to match your family’s needs and the chance to win a free trip are just some of the reasons so many participants choose Encore’s Automatic Payment Plan.

If you elect the Manual Payment Plan, after making your initial payment, you’ll then complete your payments by the following steps:

• If registering before September 1, with an initial payment of $200, you'll then complete your payments in two steps: an additional $295 in program fees will be due 30 days from the date of your first invoice. Reservations of participants who have not paid $495 by this deadline will be assessed a $50 Deposit Late Fee and will be subject to cancellation. Full payment for your trip is due by the date in the chart below.
• If registering September 1, onwards with an initial payment of $495, full payment for your trip is due by the date in the chart below.

Yes! Not only do you have more time to pay, no deadlines to remember and flexible payment options to match your family’s needs, you'll also receive a $50 discount and be entered into a raffle for a chance to win your trip for free. Learn more.

Refunds depend on your protection plan. We strongly advise participants to upgrade their coverage to our Ultimate-Plus or Ultimate plans that provide a full refund (less the cost of the protection plan itself) for any reason up to four days prior to departure, and a full refund for a covered reason up to 1 day prior to departure. Participants who do not elect to upgrade have Basic Protection which provides a partial refund up to 30 days prior to departure.

To upgrade your protection plan, log in to My Account and click your plan in the Account Overview section. You may then elect to change your plan up to 130 days prior to departure.

We hope you'll reconsider, as we'd love to travel with you. If you do need to cancel, email accounts@encoretours.com with your name, Account ID and your reason for cancelling. If you are registered for more than one trip, be sure to specify the trip and travel date. We cannot take cancellations over the phone or chat.Encore will determine your refund based on your protection plan and the date you send the email, regardless of when you receive a response from Encore.

If you upgraded your protection plan to Ultimate-Plus or Ultimate, and cancel for a covered reason up to 24 hours prior to departure, you will receive a full refund in cash, less the cost of the plan itself, when you provide the following documentation to Encore:

• Medical Reason - a letter from your doctor on letterhead with the date of onset and diagnosis.
• Job Loss - A letter from your employer within 7 days of termination.
• Death in the family - Unfortunately, we will need proof such as an obituary or death certificate.

Refunds can take up to 45 days from the date of cancellation.

Refunds are typically returned in the form you paid. If you paid via a checking/savings account you will receive a check, and if you paid with a credit card, the payment will go back on the card. For credit card refunds, equal percentages of the refund will be refunded to each card used.  For example, if you paid 5 payments of $100, and the penalty was 10% you would receive back 90% of each payment transaction.

Due to credit card company contracts, we must send refunds back in the form you paid. That being said, if for any reason the credit card refund rejects due to an account being closed or expired, or you’ve paid off the card in full, we will issue you a check as long as proof can be provided to accounts@encoretours.com.

Encore sends the refund check to the address we have on file; you can see the address on MyAccount on the ‘My Profile’ page.  Please make sure mailing addresses are up to date to avoid any future errors. Any changes or updates can be sent to accounts@encoretours.com

Each of our programs include several unique musical experiences. These include small, intimate, salon-style musical gatherings as well as privileged access to the world's most famous musical destinations, which is made possible by the deep relationships forged over 25 years of international concert productions.

Encore Experiences uses 4- and 5-star hotels located minutes (sometimes steps) from the sights you came to see. The accommodations for each destination have been meticulously chosen to ensure that you're able to unwind in comfort while enjoying all of the top highlights in your destination city.

Unless otherwise stated, there will be two participants booked in each deluxe room. Participants have the option to upgrade to a single room, for a supplemental fee. On cruises and overnight ferries, rooming may differ. Any rooming upgrades can be made at registration or by contacting accounts@encoretours.com.

Typically, tours include a continental breakfast or hot buffet in the morning, and an exquisite three-course dinner in the evening. Although some lunches will be enjoyed as a group, we typically prefer giving travelers some free time for lunch. Meals are a mix of authentic and familiar to ensure participants get a taste of local culture and leave satisfied.

A travel concierge is the Guest Host's partner. Part guide, part educator, part engineer, part mind-reader, part magician — our travel concierges know their stuff. But, more importantly they understand what travelers want. They keep all participants engaged, answer any questions you may have, and ensure the whole group is excited to see what will happen next. They provide educational commentary, check you into hotels, recommend the best places for lunch, and so much more!

Inclusions vary from tour to tour, but our land only packages typically include breakfasts, dinners, and a mix of other entrances and visits. Our programs are thoughtfully designed to include an ideal blend of musical, cultural and culinary experiences. We strive to provide privileged, behind-the-scenes access to some of the world's most exclusive and exciting destinations.