For the time being, travel is going to be a bit different than we have previously experienced. As the world collectively dusts itself off and starts looking over the horizon, here is what Encore is doing to ensure groups will have a positive, safe, and life-changing travel experience in the year ahead.
Many destinations are now either denying entry to unvaccinated visitors or have introduced vaccination requirements in order to move freely within the country. Even in locations without such official regulations, delivering a safe and enjoyable travel experience for all becomes difficult to achieve in the close quarters of a group performance tour when some travelers are vaccinated while others are not. Given these restrictions, all group leaders and travelers aged 12 and above will need to be fully vaccinated in order to travel with us in 2021-2022.
If 2021 plans are interrupted for any reason, you’ll be covered by our Peace of Mind policy, which we’ve made even better than before. Up to 45 days before departure, you can move your overseas trip to any travel date in 2021 or the equivalent travel season in 2022, all for the same price you originally paid. For needed changes closer to departure, we will always work with any group leader or school administration to adapt itineraries in the interest of group safety.
Traveling in 2021 and 2022 requires us all to follow new rules to meet governmental requirements and maximize the safety of all travelers in a group. Read more about these new travel protocols and the steps Encore has taken to make travel feasible to open destinations this summer.
Given the uncertainties that may exist around international travel in the year ahead, we’re making an exception to our standard cancellation policies. We’ve extended our most generous cancellation/refund amounts that are usually in place until 130 days before departure all the way until 45 days before departure. We’ve also extended the enhanced cancellation policies we put into place for groups that moved their trips from 2020.
With our worry-free guarantee, participants’ deposits are risk free all the way until November 1 for spring travelers or December 1, for summer travelers.
Our Peace of Mind policy allows group leaders to move their trip date or destination at any point up to 45 days before departure and pay only for the difference in travel costs.
New protection plans include a choice that allows you to cancel for any reason and receive a full cash refund!
For those seeking alternatives to performance travel, we're excited to offer Encore Experiences -- our new music appreciation product which provides individual travelers with privileged access to some of Europe's most incredible musical and cultural destinations.
We are carefully reviewing our protocols related to audience capacity, outdoor venue options, stage design, additional impromptu performances, physical distancing guidelines, and increased customization options.
Our Health & Safety Team is developing new protocols for tour managers to follow every day on tour.
We are building out plans for masks, hand sanitizers, temperature checks, and physical distancing.
We are reviewing plans with hotel, transportation and activity providers and adjusting itineraries where needed.
Our worldwide duty officer system operates around the clock to react instantly to concerns.
Included health protection provides immediate care and transportation to bring sick participants home or parents to sick participants if need be. Encore staff will be dispatched to the scene to assist in any way possible.
To guarantee the safest and most enjoyable experience possible, we have prioritized private dining opportunities and avoided booking crowded restaurants on all of our itineraries. Where you eat matters, so we will arrange for groups to dine at well-ventilated, open-air restaurants wherever possible.
Our new tour guide systems ensure that you and your group can enjoy every destination and venue. These lightweight devices deliver crystal clear audio quality and unrivaled range, allowing your group members to avoid large crowds and freely explore each stop on your tour.
Get your passengers excited to travel! As a safe alternative to in-person meetings, Encore will be hosting virtual recruitment sessions on Zoom. Your Tour Consultant and Tour Manager will organize the call, review your itinerary, explain pricing and deadlines, and answer any questions your passengers may have.
Rest assured that your deposits are safe. Encore, ACIS, and our parent company, AIFS, is a reliable and financially stable organization with over 50 years experience. Through the years, AIFS has accumulated over $200 million in assets. Nearly half of these assets are held in a combination of cash and high-quality, A-rated, fixed income securities. In addition, AIFS holds a $51 million general liability insurance policy with Lexington Insurance Company covering school districts and teachers.