Protection Plans

Job Loss Protection

The Ultimate-Plus Protection Plan offers a full refund in cash for any reason up to 4 days before departure. Within 4 days of departure until your trip departs, full refunds are only available for medical and job loss-related reasons as stated below.

The Ultimate Protection Plan offers a full refund up to 4 days before departure as well, but these come in a combination of cash and future travel vouchers. For the medical and job loss-related reasons stated below, refunds will be paid fully in cash at any time until your trip departs.

The Basic Protection Plan is intended to provide core health and travel delay protection on your Encore Experience and does not offer any special cancellation benefits for medical or job loss-related reasons.

Acceptable Medical and Job Loss-Related Reasons:

1. If you or a member of your immediate family (spouse, domestic partner, child, parent, grandparent, sibling or legal guardian) become ill, are seriously injured or die (medical documentation required).

2. If an adult participant or either parent/legal guardian of a student participant is laid off (which must be documented with the appropriate forms from the Social Security Administration). Notification must be made to Encore within seven days of job termination for this benefit to be in force. Program cancellations only.

3. Additional circumstances that may trigger enhanced refunds and overseas coverage under our Ultimate and Ultimate-Plus Protection Plans can be found in our full protection plan contract, which is available here.

Cancellation Notes

There is no provision for refunds for meals, accommodations, or transportation, including flight costs or activities missed by participants, for reasons of absence once the program has started. Minor alterations in programs will not result in refunds. Pre-departure materials are not sent to participants who cancel from the program. If a participant elects to obtain a refund, that refund shall be Encore's sole responsibility to participants and parents/legal guardians.

All cancellations must be submitted in writing to Encore's Boston headquarters at 330 Congress Street, Suite 5, Boston, MA 02210, or by e-mail to experiences@encoretours.com.

Reinstatement Fees

Cancelled participants who request to be reinstated must send full payment, including a $175 Reinstatement Fee, plus any additional airline charges, in the form of a cashier’s check or credit card accompanied by a written request to be reinstated. Reinstatements are subject to airline and hotel availability.

Deadlines

Please note that travelers may choose to upgrade their Protection Plan up to 130 days prior to departure. If the deadline for enrolling in Ultimate or Ultimate-Plus protection outside of registration has passed, you will be unable to change your protection plan. For travelers enrolling in a program that departs in fewer than 130 days, your lone opportunity to upgrade your protection plan will be during the registration process.