At Encore, we consider the safety of our participants to be the top priority. That’s why all travelers are automatically enrolled, at no extra charge, in our Basic Protection Plan. But for complete peace of mind, we recommend upgrading to one of our paid plans, like more than half of our travelers do each year. Our two Ultimate plans provide increased coverage plus the ability to cancel for any reason and receive a full refund.
1. If you or a member of your immediate family (spouse, domestic partner, child, parent, grandparent, sibling or legal guardian) become ill, are seriously injured or die (medical documentation required).
2. If an adult participant or either parent/legal guardian of a student participant is laid off (which must be documented with the appropriate forms from the Social Security Administration). Notification must be made to Encore within seven days of job termination for this benefit to be in force. Program cancellations only.
3. Additional circumstances that may trigger enhanced refunds and overseas coverage under our Ultimate and Ultimate-Plus Protection Plans can be found in our full protection plan contract, which is available here.
There is no provision for refunds for meals, accommodations, or transportation, including flight costs or activities missed by participants, for reasons of absence once the program has started. Minor alterations in programs will not result in refunds. Pre-departure materials are not sent to participants who cancel from the program. If a participant elects to obtain a refund, that refund shall be Encore's sole responsibility to participants and parents/legal guardians.
All cancellations must be submitted in writing to Encore's Boston headquarters at 330 Congress Street, Suite 5, Boston, MA 02210, or by e-mail to firstname.lastname@example.org.
Cancelled participants who request to be reinstated must send full payment, including a $175 Reinstatement Fee, plus any additional airline charges, in the form of a cashier’s check or credit card accompanied by a written request to be reinstated. Reinstatements are subject to airline and hotel availability.