Safety & Security

We’re Committed to Your Safety

At Encore Tours and ACIS, the safety and well-being of each tour participant is our top priority. We are dedicated to ensuring every traveler enjoys a once-in-a-lifetime experience without compromising on safety. For the past three decades, our comprehensive safety and support infrastructure has been a cornerstone of our commitment to you.

Our Safety Measures Include:

• Dedicated US Staff: Our US-based team is always connected, monitoring safety events worldwide to make proactive security decisions.
• Global Office Network: With offices in key cities like London, Paris, Madrid, and Rome, along with partner offices worldwide, we ensure localized support wherever you are.
• 24/7 Duty Officer System: Our round-the-clock Duty Officer system is available every day to address any emergencies promptly and professionally.
• Professionally-Trained Tour Managers: Our top-quality Tour Managers are with groups at every step, equipped with mobile phones to access our 24-hour support system for any needs that arise.
• Informed Group Leaders: Before departure, group leaders receive detailed safety information and emergency contact numbers to maintain group safety and guidelines throughout the trip.
• Comprehensive Overseas Health Insurance: All participants are enrolled in an international medical insurance plan, ensuring support for any medical needs abroad.
• Affiliation with AIFS: As divisions of the American Institute for Foreign Study (AIFS), Encore Tours and ACIS benefit from over 40 years of experience in organizing quality international educational experiences.
• Unmatched Financial Security: We carry $50 million in general liability insurance and a $1 million indemnity bond with the USTOA, providing peace of mind for all involved.
• Travel Security Waiver: Our comprehensive refund policy provides coverage in the event of a travel warning issued by the US State Department due to a terrorist attack.

Learn More About Our Safety Policies

For detailed information about our safety policies or to address any concerns, please don’t hesitate to contact us at encoretours@acis.com or call 877-460-3801. We’re here to ensure your travel experience is safe, enjoyable, and unforgettable.

More Useful Links

• Encore’s Safety and Security Handbook
• U.S. Department of State
• U.S. Department of Transportation
• Transportation Security Administration
• Department of Homeland Security Travel Information
• ACIS’ Protection Plans